This is a sample walkthrough of how the playbook runs for a typical business of this kind — not a named customer’s results. Real stories replace samples as pilots finish.
The problem
What was going wrong
Enquiries come in while the team is on site. By evening, half of them have gone to a studio that answered first.
Every enquiry starts with the same questions about packages, budgets and areas covered.
The setup
What they switched on
- 1
Website form into the inbox
Each enquiry gets a first message in minutes, any hour.
- 2
Answers from the services PDF
Packages, starting prices and areas covered, quoted with the passage used.
- 3
A person for the real decisions
Site-visit requests and custom quotes go to a designer, with a suggested reply drafted.
- 4
Reminders and win-backs
Visit reminders on the day, and a gentle follow-up when a quote goes quiet.
Knowing it works
What to measure
- Enquiries answered within minutes
- Questions the assistant answered vs. handed over
- Site visits booked
- Quotes followed up automatically
