Empty chairs, filled by reminder.
Appointment confirmations, 24-hour and 2-hour reminders, one-tap rescheduling and post-visit care — sent as official WhatsApp utility messages.
The gaps this playbook closes for hospitals & clinics.
No-shows eat the schedule
Reminders at 24h and 2h with a reschedule button — no reception calls needed.
Fixed by the playbook Reception phone never stops
"Timing kya hai?" and "Report ready?" get answered by the bot; staff handle patients, not calls.
Fixed by the playbook
Follow-ups get forgotten
Post-visit care instructions and review requests go out automatically.
Fixed by the playbook
Four steps from appointment to confirmed visit.
Every step is editable in the flow builder — rename it, change the wait, add a branch. The playbook is where you start, not where you have to stay.
The playbook in numbers — its settings and Meta’s rates, not promised results.
- BOOKING Appointment confirmed From your clinic software’s export or a simple sheet
- REMINDER Nudge 24h + 2h before Utility template — Meta’s cheapest category
- RESCHEDULE "Can’t make it?" branch One tap offers the next 3 free slots
- FOLLOW-UP Care plan + review ask Care tips and a Google review request
The tools this playbook runs on.
Flows & automation
Automation that reads like a recipe — drafted from one sentence, editable step by step.
Learn moreTemplates
A library per industry in English and Hinglish, pre-checked against the rules that get templates rejected.
Learn moreTeam inbox
One WhatsApp number for the whole team, with assignment, private notes and response clocks.
Learn moreReports
Delivered, read and replied per campaign — with the people behind each number, and failures in plain words.
Learn moreMore WhatsApp playbooks for hospitals & clinics.
Each one written up step by step — the messages, what they cost, and what to measure.
Appointment reminders
Reminders 24 hours and 2 hours before, one-tap confirm or reschedule, and care notes after — at the utility rate.
See the playbookCustomer support
One inbox for WhatsApp and Instagram, routine questions answered from your FAQ, and a clock on every waiting customer.
See the playbookWin-back campaigns
A polite “we miss you” to customers who drifted — on a cadence, consent checked, with an easy way to say stop.
See the playbookWhatsApp for hospitals & clinics, answered.
What people in your line of work ask before they start.
Through an export or a simple sheet: one row per appointment schedules its reminders. If your software can export appointments to CSV or Google Sheets, it works.
For reminders, confirmations, timings and routine questions, yes. Keep clinical details out of messages beyond what you would put in an SMS, and only message patients who agreed to hear from you.
Reminders are utility messages: ₹0.115 each at Meta’s India rate. Two reminders and a care note come to under 35 paise per appointment.
Yes. Everyone works from the shared inbox — two seats on Starter, ten on Growth — with chats assigned and a response clock on each.
Other playbooks
Put the hospitals & clinics playbook on your number.
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