One WhatsApp number. The whole team. No phone-passing.
Every conversation lands in a shared inbox. Assign chats, leave private notes your customer never sees, and watch the response clock so nobody waits past your target — with alerts that reach a phone even when the app is closed.
Every plan · auto-assignment on Growth and up
One phone on the counter is not a customer-service system.
When five people share one WhatsApp number through one handset — or WhatsApp Web open on three laptops — nobody knows who replied, who promised what, or which chat has been waiting since lunch. Leads go cold in that gap.
Everything in team inbox.
One inbox for WhatsApp and Instagram, with an assistant that answers from your own documents.
Assignment and queues
Assign by hand, or automatically by keyword, tag or business hours.
Response clocks
A clock runs on every unanswered message, with an overdue queue when it slips.
Notes, tags and snooze
Private notes for your team, tags for context, snooze for later.
Alerts on your phone
Installs to a phone home screen; notifications reach you with the app closed.
Reply-window countdown
A countdown on WhatsApp’s 24-hour window, so you reply while you still can without a template.
WhatsApp and Instagram together
Instagram messages land in the same inbox, on every plan.
Routing that never overrules a person
Rules send “price” questions to sales, after-hours chats to the morning queue and VIP tags to your senior agent. When someone on your team takes a chat by hand, the rules step aside.
- Auto-assign by keyword, tag or hours
- Manual assignment always wins
- Unassigned queue nobody can miss
Every waiting customer has a clock
Each unanswered message starts a timer against your response target. Slip past it and the chat moves to the overdue queue. You see who is waiting and for how long — not just how many unread there are.
- Response targets per workspace
- Overdue queue
- Countdown on the 24-hour window
Works from a phone, not just a desk
NudgeBolt runs in the browser and installs to a phone’s home screen. Notifications reach the assigned person with the app closed — so the site manager answering from the site doesn’t need a laptop.
- No app-store install needed
- Push alerts with the app closed
- Same inbox on phone and desktop
Set up team inbox in three steps.
- 01
Invite your team
Two seats on Starter, ten on Growth and Commerce.
- 02
Set the routing
Rules assign chats by keyword, tag or hours — and never overrule a person.
- 03
Work the queue
Everyone sees what’s theirs, what’s overdue, and the full history.
The jobs people switch it on for.
Team inbox, answered.
The questions people ask before they switch it on.
One on Free, two on Starter, ten on Growth and Commerce. Agency workspaces have unlimited seats.
No. It runs in the browser and installs to a phone home screen for notifications.
Never. Private notes stay inside NudgeBolt.
Since 1 October 2026, Meta gives each number 1,000 free replies a month inside the window, then charges the utility rate (₹0.115 in India). The countdown helps you reply while the window is open.
It shares everything with the rest.
AI assistant
Answers from your own FAQ and brochure, quotes the line it used, and hands over when it can’t back an answer up.
Learn moreInstagram inbox
Instagram DMs in the same inbox as WhatsApp, answered from your saved answers — free on every plan.
Learn moreLead import
Google Sheets and CSVs become contacts you may message — mapped, deduplicated, consent recorded.
Learn moreTry team inbox on your own number.
14 days of Growth, free. No card — and your number stays yours whatever you decide.
