What was going wrong
Enquiries from ads, Instagram and the website arrived at all hours, and a salesperson had to reply, qualify and set up every meeting by hand.
The same questions (which services, what it costs, what past work looks like) took up the sales team’s day before any real conversation started.
What they switched on
- 1
An assistant that knows the agency
Every service, starting price and portfolio link lives in the knowledge base; the assistant answers from it and shows its source.
- 2
Leads straight from ads
WhatsApp ad links and Instagram lead forms create the lead, assign its owner and start the conversation on their own.
- 3
Meetings booked in the chat
Once a prospect is ready, they pick a meeting slot in WhatsApp themselves, with no call to arrange it.
- 4
A person one tap away
“Talk to someone” hands the chat to the team at once and alerts them, with the whole conversation attached.
What changed
As reported by Tripping Vibe Digital.
