This is a sample walkthrough of how the playbook runs for a typical business of this kind — not a named customer’s results. Real stories replace samples as pilots finish.
The problem
What was going wrong
Most checkouts are abandoned, and recovery emails sit unopened.
The same questions — COD, sizes, delivery time — arrive on WhatsApp and Instagram, and get answered by whoever happens to see them.
The setup
What they switched on
- 1
Shopify connected, with us
A short assisted step; abandoned checkouts start flowing in.
- 2
Consent checked, then a nudge
Only shoppers who opted in to WhatsApp get the cart and a link back to checkout.
- 3
Policies answer the questions
COD, sizes and delivery times answered from the brand’s own policy documents, cited.
- 4
Instagram in the same inbox
DMs land next to WhatsApp chats; saved answers handle the repeats.
Knowing it works
What to measure
- Carts nudged and orders recovered
- Recovered revenue per send
- Questions answered without a person
- Opt-outs after cart messages
