What you are buying,
and what we ask of you.

Who you are contracting with

NudgeBolt is operated by Tripping Vibe Digital Private Limited, B1, Sector-19, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301, India. GSTIN 09AAGCT9260N1ZK. Using the product means accepting these terms.

What the service is

A platform for handling WhatsApp conversations with your leads and customers: a shared inbox, broadcasts, automation flows, templates, and an assistant that answers from a knowledge base you provide. It runs on the official WhatsApp Business Platform.

Your WhatsApp number stays yours

You connect your own Meta Business account. The number, the WhatsApp Business Account and its quality rating belong to you, and Meta bills you directly at Meta's published rates for every message. That money never passes through us, which is why we add nothing to it — we could not mark up a bill we never touch.

It also means Meta's rules are between you and Meta. We cannot guarantee message delivery, template approval, or that your number will not be rate-limited or restricted — those are Meta's decisions about your account. What we can do is refuse to send things likely to cause it, which we do.

Plans and payment

• Prices are shown excluding GST, and 18% is added at checkout for Indian customers. Invoices carry it as IGST, or as CGST plus SGST within Uttar Pradesh.
• Monthly plans renew monthly and yearly plans are billed once for twelve months — currently twelve months for the price of nine.
• Connecting a WhatsApp number starts a free 14-day trial of Growth, with no payment method needed. AI-written replies are not part of the free trial; until you subscribe, the assistant answers from your own knowledge entries.
• New subscriptions include a 14-day trial. Your payment method is confirmed first and nothing is charged until the trial ends. Cancel before then and you are not charged at all.
• Cancel any time. Your plan stays active until the end of the period you have paid for, then the workspace moves to the free plan. Nothing is deleted.
• If a payment fails we retry it over several days and tell you each time. Only after those retries are exhausted does the workspace move to the free plan.
• We do not refund part-months on monthly plans. On yearly plans we refund unused whole months pro-rata if you leave early.

What each plan includes

Seat counts and AI allowances are enforced by the software, not by trust. Free includes one user, Starter two, Growth and Commerce ten each. AI-composed replies are metered per plan and reset at the start of each month, UTC.

Running out of AI allowance does not break anything: the assistant keeps answering from your own knowledge base, because that costs us nothing to run. Only newly composed replies pause.

What we ask of you

These are the terms we will actually enforce, and the reason for each.

• Message only people who agreed to hear from you. The product refuses to send marketing to a contact without a recorded opt-in, and that is not a setting we will turn off. It protects your number more than it protects us — Meta measures complaints against your quality rating, not ours.
• Honour opt-outs immediately. The suppression list is enforced before every marketing send. Do not work around it.
• No unofficial WhatsApp automation, ever. Not through us, and not on a number connected to us. It gets numbers banned and it violates Meta's terms.
• Nothing illegal, deceptive, or prohibited by Meta's commerce and messaging policies. That list is Meta's and it changes; it is your responsibility to know it for your industry.
• Do not resell access without an agency arrangement. If you want to run client workspaces, that is what the agency plan is for and we would rather sell it to you.

If a workspace is used for any of the above we may suspend it. A suspended workspace is locked but nothing is deleted, and we will tell you why.

About the AI

The assistant answers from the knowledge base you give it and hands the conversation to a person when it cannot support an answer. It is built to refuse rather than guess — but it is still a language model, and you should assume it can be wrong.

Everything it sends is sent as you, from your number. Review what it writes, especially for prices and commitments. We are not liable for a message the assistant composed any more than we would be for one your colleague typed.

Availability

We aim to keep the service running and we do not offer a formal uptime guarantee on any self-serve plan. We will give notice of planned maintenance where we can. Enterprise arrangements can include an SLA — ask.

Your data

Yours. Export contacts and conversations as CSV at any time, without asking us. If you close your account we delete your workspace within 30 days, apart from invoices we are required to keep. The privacy page sets out what we hold and who else processes it.

Liability

To the extent the law allows, our total liability for any claim is limited to what you paid us in the twelve months before it arose. We are not liable for lost profits, lost business, or lost data beyond that.

Two things worth stating plainly rather than burying: we are not liable for Meta suspending or restricting your WhatsApp account, and we are not liable for message fees Meta charges you — because in both cases the relationship is directly between you and Meta.

Changes

We may update these terms. If a change materially affects what you are paying for or what you are allowed to do, we will email the workspace owner before it takes effect. Price changes never apply to a period you have already paid for.

Law

These terms are governed by the laws of India, and the courts of Gautam Buddha Nagar, Uttar Pradesh have exclusive jurisdiction.

Contact

hello@nudgebolt.com — for anything on this page, including the parts you disagree with.