Three routes, depending on how much you want gone. None of them requires you to argue with anyone, and none of them is a trick to keep you. Last updated 30 September 2026.
In one line: email hello@nudgebolt.com from the address on your account, say what you want deleted — specific contacts, or the whole workspace — and it is done within 30 days. We reply to confirm when it has been.
These are controls inside the product. Nobody needs to approve them and they take effect immediately.
You can also remove NudgeBolt from Instagram's own settings (Settings → Apps and websites). That stops our access at once, the same as Disconnect.
| What | Where | What actually goes |
|---|---|---|
| A list | Lists | The list and its membership. The contacts on it stay. |
| A lead source | Lead sources | The connection only, so nothing new arrives from it. Leads it already brought in stay — those are your data, not the pipe. |
| A message template | Templates | The template on our side. Ask Meta separately to remove it from your WhatsApp account. |
| A product | Products | The product and the catalogue entry built from it. |
| Your Shopify connection | Store | The connection and its stored credentials. Cart and order events stop arriving. |
| Your WhatsApp connection | WhatsApp number | Your access token and phone number ID. Sending and receiving stop immediately. |
| Your Instagram connection | Instagram → Disconnect | Your access token and the link to your account. Messages and comment replies stop immediately. Conversations already in your inbox stay until you ask us to delete them. |
This one is a request today, not a button — we would rather tell you that than have you hunt for a control that is not there. Email hello@nudgebolt.com with the phone numbers (or Instagram usernames), from the address on your account, and we delete each contact together with the full message history attached to it, in both directions.
If the request comes from one of your customers rather than from you, send it on and we will act on it. Their data is held on your instructions, so we tell you what we removed.
Email hello@nudgebolt.com from an owner account and ask us to close the workspace. We delete it and everything in it — contacts, conversations, templates, knowledge-base documents, your team's accounts and your stored WhatsApp and Instagram credentials — within 30 days, and confirm by email when it is done.
Your WhatsApp Business Account itself belongs to you, not to us. Closing here does not touch it: you keep your number, your templates at Meta, and your history with Meta.
Your Meta login is used once, when you connect your WhatsApp Business Account, and never again — your NudgeBolt account is an email address and a password held by us, not a Facebook identity.
So removing NudgeBolt from your Facebook app settings revokes the WhatsApp connection, and sending and receiving stop. It does not delete your workspace, your contacts or your conversations, because Meta has no way to tell us which NudgeBolt account you were. To delete the data, use route 2 or route 3 above. To do both, do both.
Set out in full in the privacy policy. In short: raw webhook records go automatically after 30 days, everything else stays until you delete it or close your account, and billing records are held for the eight years above.
hello@nudgebolt.com for anything on this page. We answer deletion requests from customers and from their customers alike.
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